During the coverage period of this service agreement, Mobility Stairlifts, LLC ("Mobility") will (a) repair or replace, in accordance with the terms of your selected coverage, equipment or parts used in the equipment if the equipment proves defective due to faulty workmanship or materials, and (b) if requested by the original primary user (“Customer”) of the covered equipment, Mobility will conduct once per covered year during Mobility's regular business hours (Monday through Friday from 9:00 AM to 5:00 PM) a service visit to inspect the covered equipment and, if needed, perform preventative maintenance. To schedule the annual service visit, please call 330-871-9246.

The annual service agreement for Mobility ceases upon the death of the original primary user or after 1 year from the service agreement start.

The lifetime service agreement for Mobility ceases upon the death of the original primary user or after the life of the stairlift, 11 years from the date of installation.

In order for the services to be performed by Mobility under paragraphs 1, 2 and 3 of this service agreement, Customer must first contact Mobility before expiration of this service agreement, providing a detailed description of the issue.

This service agreement will begin on the day after the expiration of Mobility's limited 90-day guarantee, or if already expired, on the date when this agreement is signed by Mobility after inspection and acceptance of the equipment and payment has been received.

This service agreement does not cover cosmetic damage or damage resulting from improper removal of the equipment, misuse or abuse, alteration, unauthorized or non-Mobility repairs or unauthorized modifications of the equipment, fire, flood, or acts of God, damage caused by factors such as power surge or fluctuations in or interruptions of electrical power, neglect, use of the equipment outside of normal safety or use parameters, or maintenance performed by others, or failure to follow, Mobility's printed instructions. Additionally, this Mobility service agreement does not cover remote control batteries, or torn, discolored, or dirty upholstery.

If a service call is made and the cause of a malfunction is determined to have been caused by a non-covered condition as described in paragraph 6, Customer shall pay Mobility for any repair or replacement services at Mobility's standard time and materials rates.

In the event that during the service period Mobility cannot obtain parts to repair the equipment or if the cost of repairs is greater than the value of replacement equipment, then Mobility, in its sole discretion, may replace the equipment. Replacement equipment or parts may be new, used, or refurbished in the sole discretion of Mobility.

This annual service agreement is valid in the original address of installation and only for the original primary user and is non-transferable.

Unless local law provides otherwise, Customer may cancel Customers’ Mobility service agreement within thirty (30) days of purchase and receive a full refund less the value of any service provided under this Mobility service agreement.

Any taxes imposed by any governmental authority on this Agreement, the services provided under this Agreement, or for materials, parts, or equipment, shall be the sole responsibility of and shall be paid by Customer.

The laws of the state in which the purchase was made will govern this service agreement.

Mobility reserves the right to modify these terms and conditions at any time, with or without notice.

The most current version of the terms and conditions will be available on the Mobility website at www.mobilitywins.com/terms.

Mobility will not be liable for any delay or failure to perform its obligations under this service agreement due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, war, or acts of God.

This service agreement is not a warranty and is not an extension of the original Mobility limited 90-day guarantee. Any work performed or parts or equipment replaced shall not extend any warranty or re-commence a limited guarantee period.