Privacy Policy

Effective Date: August 4, 2025
Mobility Stairlifts, LLC
https://www.mobilitywins.com

1. Introduction

At Mobility Stairlifts, LLC (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us — both online at https://www.mobilitywins.com and through direct communications such as phone, email, or in-person service.

2. Information We Collect

We may collect the following types of information:

From our website:

  • Names

  • Phone numbers

  • Email addresses

  • City or location

From customers (via phone, in-person, or follow-up communication):

  • Names

  • Phone numbers

  • Street address

  • Email addresses

  • Weight range (used solely for determining stairlift lifting capacity)

  • Prescription documentation (used solely to support sales tax exemption)

3. How We Collect Information

  • Via online forms on our website

  • Through phone calls, emails or in-person consultations

  • During installation, service, or support interactions

4. How We Use Your Information

We use your information strictly for:

  • Scheduling installations, service calls, and follow-ups

  • Customer service and operational communication

  • Maintaining accurate records for tax and accounting purposes

We do not sell, rent, or share your information with third parties.

5. Data Storage and Security

We store personal data securely using:

  • QuickBooks Online (for accounting and documentation)

  • Google Drive (for internal documentation and file storage)

All data transmitted through our website is encrypted via SSL (Secure Sockets Layer). Access to stored customer data is limited to authorized personnel only.

6. Use of Cookies

Our website uses cookies and similar technologies through Google Analytics to gather general usage data (e.g., time spent on site, pages visited). This helps us improve site performance but does not include personally identifiable information.

You may choose to disable cookies through your browser settings.

7. Your Rights and Choices

You may:

  • Request a copy of the personal information we hold

  • Ask us to correct or delete your information

  • Opt out of communications (we do not send marketing emails, but we will respect your preferences regarding service communications)

To make a request, please contact us using the info below.

8. Contact Us

For privacy-related questions or concerns, contact:

Ryan Lewis
Email: rlewis@mobilitywins.com

9. Policy Updates

We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised effective date.